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Terms & Conditions

General Information

These Terms & Conditions apply to all purchases made through Twinkle Twinkle Boutique, both online and in-store.

By placing an order with us, you agree to the terms outlined below.

Twinkle Twinkle Boutique reserves the right to update or amend these Terms & Conditions at any time without prior notice.

Business Information

Twinkle Twinkle Boutique
278 Stoops Lane
Doncaster
South Yorkshire
DN4 7JB

Telephone: 07578 624518

Instagram: @twinkletwinkle_boutique
TikTok: @twinkleboutique4
Facebook: TwinkleTwinkleBoutiqueOnline

Orders

All orders are subject to availability and acceptance.

Once an order has been placed, you will receive confirmation of your purchase. Twinkle Twinkle Boutique reserves the right to cancel or refuse any order at our discretion, including in cases of pricing errors, stock issues, suspected fraud, or incorrect product information.

We make every effort to ensure all product descriptions, images, sizing, and prices are accurate. However, slight variations in colour may occur due to screen settings and photography lighting.

Pricing & Payments

All prices are displayed in GBP (£).

We accept the following payment methods:

• Credit & Debit Cards

• PayPal

• Clearpay

• Payment Plans (where applicable)

Payment must be received in full before orders are dispatched.

Shipping & Delivery

We currently offer:

• Royal Mail Standard Delivery

• EVRi Delivery

• Royal Mail Next Day Delivery

Delivery timeframes are estimates only and are not guaranteed.

Twinkle Twinkle Boutique is not responsible for courier delays, lost parcels, customs delays, or delivery issues once parcels have been dispatched.

Customers are responsible for providing the correct shipping address at checkout.

Returns & Exchanges

We offer exchanges or store credit only on eligible items returned within 14 days of delivery.

Returned items must:

• Be unworn and unused

• Have original tags attached

• Be returned in original condition

We do not accept returns or exchanges on:

• Sale or discounted items

• Swimwear

• Personalised items (where applicable)

Customers are responsible for return postage costs unless an item is faulty or incorrect.

Nothing within these Terms & Conditions affects your statutory rights under UK Consumer Rights legislation.

Faulty Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs and order details.

Items deemed faulty under the Consumer Rights Act 2015 may qualify for a repair, replacement, exchange, or refund where appropriate.

Intellectual Property

All website content including images, logos, branding, text, graphics, and social media content belonging to Twinkle Twinkle Boutique may not be copied, reproduced, or used without written permission.

Privacy Policy

Twinkle Twinkle Boutique is committed to protecting your personal information and handling your data securely in accordance with UK data protection laws.

Customer information is used only for:

• Processing orders

• Customer service communication

• Marketing communications where consent has been given

We do not sell or share customer information with third parties for marketing purposes.

Payments are processed securely through trusted third-party payment providers. We do not store credit or debit card details.

Customers may unsubscribe from marketing communications at any time.

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when visiting our website. They help improve your browsing experience and allow certain website functions to operate correctly.

How We Use Cookies

We may use cookies to:

• Improve website functionality

• Remember customer preferences

• Analyse website traffic and performance

• Support shopping cart and checkout features

Some third-party services, such as payment providers or website analytics, may also use cookies.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings.

Please note that disabling cookies may affect the functionality of certain areas of the website.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

Safety Information

The safety of children is extremely important to us.

Hair accessories, dummy clips, headbands, and similar accessories should always be used under adult supervision.

Products containing small parts may present a choking hazard if used incorrectly.

We recommend removing accessories:

• During sleep

• In car seats

• During unsupervised periods

• At childcare facilities

Twinkle Twinkle Boutique accepts no liability for misuse, improper use, or lack of supervision while using our products.

Parents and guardians are responsible for ensuring products are used safely and appropriately at all times.